Privacy Policy 
Last Updated On 21-Sep-2026
Effective Date 17-Nov-2023

PRO360 Group Ltd ("we", "us", "our") operates pro360nutrition.co.uk, including the Personal Wellness Blueprint assessment. This policy explains what personal data we collect, why, and what rights you have over it.

If you have any questions about this policy or how we handle your data, contact us at info@pro360nutrition.co.uk. Our Data Protection Officer can be reached at dpo@pro360nutrition.co.uk. 

Personal data we collect

Depending on how you use our site, we may collect:

• your email address, when you sign up, get in touch, or leave feedback;
• your name, year of birth, and biological sex, when you complete the Personal Wellness Blueprint assessment (needed to generate accurate, age- and sex-appropriate recommendations);
• health and lifestyle information you provide as part of that assessment — see the dedicated section below, as this is handled differently and requires your explicit consent;
• technical and usage information collected automatically when you browse our site (see Cookies, below, if you have a separate cookie notice — add a cross-reference here if so).

Health and Wellness Assessment Data

If you complete our Personal Wellness Blueprint assessment, we collect health-related information as part of that process. This includes:

• your health history, including any diagnosed medical conditions you tell us about (for example high blood pressure, high cholesterol, diabetes, heart disease, stroke, asthma or COPD);
• known food allergies, sensitivities and intolerances;
• symptoms and lifestyle information relating to your energy, digestion, sleep, mood and physical activity;
• if you choose to provide it, free-text details about medical conditions, treatments, or menstrual or menopause-related changes.

This is "special category data" under UK data protection law, and we only collect and use it with your explicit consent, given when you complete the assessment. You can withdraw this consent at any time by emailing dpo@pro360nutrition.co.uk. Withdrawing consent doesn't affect the lawfulness of anything we did with the data before you withdrew it, and doesn't delete a report already generated for you.

What we use it for. Your answers are used to generate your personalised wellness report and food/supplement recommendations, and to help our consultants avoid recommending anything that may not be suitable for you. Your closed-answer responses (the multiple-choice questions) feed into our automated recommendation engine. Any free-text answers you provide are for your own consultant's awareness only — they are not read or used by the automated engine, and do not change your generated recommendations.

Who sees it. Access to your assessment answers, including any free-text health information, is limited to PRO360 Group staff and consultants directly involved in preparing your Blueprint. This information is not used for marketing, is not shared with our advertising or analytics partners, and is not sold or shared with any other third party.

How long we keep it. We keep your wellness assessment data for 12 months from the date you complete or last update your assessment, after which it is securely deleted, unless we're required to keep it for longer to comply with a legal obligation or to resolve a dispute.

Not medical advice. The Personal Wellness Blueprint is a wellness guidance tool. It does not diagnose, treat or replace advice from your GP or another qualified healthcare professional, and your consultant will not use anything you disclose here to do so either.

Your rights over this data — to access, correct, delete, or restrict our use of it, or to complain to the ICO — are the same as set out elsewhere in this policy, and apply fully to this information.

How we use your personal data

Outside the Health and Wellness Assessment Data covered above, we use the personal data we collect for:

• marketing and promotional communications;
• collecting and displaying customer testimonials and feedback;
• protecting our site and services from misuse.

We rely on your consent for marketing communications (which you can withdraw at any time), and on our legitimate interests for site protection and improving our services.

Who we share your data with

We may share personal data (excluding your health and wellness assessment data, which is never shared this way — see above) with:

• advertising and marketing service providers, to run and measure our marketing;
• analytics providers, to understand how our site is used.

We may also disclose personal data where required to comply with a legal obligation, or to establish, exercise or defend our legal rights.

How long we keep your data

We keep general account and marketing data for between 90 days and 2 years after your account becomes idle, depending on the type of data and why we hold it. Wellness assessment data is kept for 12 months from your last update, as set out above. We may retain anonymised or aggregated data, which no longer identifies you, indefinitely.

Your rights

Subject to some exceptions, you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• ask us to restrict how we use your data;
• receive your data in a portable format;
• withdraw consent at any time, including consent given for the Health and Wellness Assessment Data above.

To exercise any of these rights, email info@pro360nutrition.co.uk. 

Keeping your data secure

We use reasonable technical and organisational measures to protect the personal data we hold from loss, misuse or unauthorised access. No method of transmission or storage is completely secure, so we can't guarantee absolute protection.

Changes to this policy

We may update this policy from time to time. Where we make a material change, we'll give at least 180 days' notice before it takes effect.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy - https://pro360nutrition.co.uk/cookies. 

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. 

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Data Protection Officer at dpo@pro360nutrition.co.uk. We will address your concerns in accordance with applicable law.